Terms & Conditions
Digitize4You – Website Terms of Service
Last Updated: November 13, 2026
Welcome to Digitize4You. These Terms & Conditions govern your access to and use of our website, services, and products. By visiting our website, submitting an order, or using our services, you agree to these terms.
Please read them carefully before placing an order.
1. About Our Services
Digitize4You provides professional embroidery digitizing, vector artwork, and custom patch services.
Our services include:
- Embroidery digitizing and machine-ready embroidery files.
- Vector artwork, image-to-vector conversion, and logo vectorizing.
- Vector color separation and print-ready artwork.
- Custom embroidered patches.
- Other customized digital artwork and related services offered through our website.
Digital services are delivered electronically through email or the customer’s website account.
Physical custom patches are manufactured and shipped separately according to the agreed order specifications.
2. Acceptance of Terms
By using our website or purchasing our services, you confirm that:
- You are legally capable of entering into a binding agreement.
- The information you provide is accurate and complete.
- You have the authority to submit any artwork, logos, or designs for processing.
- You agree to comply with these Terms & Conditions and our applicable policies.
If you do not agree with these terms, please discontinue using our website and services.
3. Orders and Quotations
Customers may place orders through our website or by contacting our support team.
Depending on the service, an order may require a quotation before confirmation.
The final price may depend on:
- Design complexity and size.
- Stitch count and embroidery requirements.
- Vector artwork specifications.
- Patch type, quantity, and customization.
- Required file formats.
- Standard or rush delivery requirements.
- Shipping destination and applicable shipping costs.
An order will be considered confirmed once the required details and pricing have been agreed upon and the applicable payment requirements have been fulfilled.
Digitize4You reserves the right to decline or cancel an order when necessary, including where the requested work cannot reasonably be completed.
4. Payments and Pricing
All services must be paid for according to the agreed quotation or applicable pricing structure.
For digital services, payment requirements will be communicated during the ordering process.
For custom physical patch orders, full upfront payment is required before production begins.
Prices may change without prior notice. However, confirmed orders will generally remain subject to the agreed quotation unless additional services or modifications are requested.
Customers are responsible for any applicable transaction fees, taxes, or other charges communicated during checkout or invoicing.
5. Digital Services and File Delivery
Digitize4You provides customized digital artwork, including embroidery digitizing files and vector graphics.
Completed files are generally delivered through email or uploaded to the customer’s account on our website.
Customers are responsible for:
- Providing accurate design instructions and specifications.
- Selecting the correct file format for their intended use.
- Confirming machine compatibility where applicable.
- Downloading and securely storing their completed files.
We make reasonable efforts to deliver files in the agreed format. However, compatibility and final production results may depend on the customer’s equipment, software, materials, and production settings.
6. Design Approval and Revisions
Customers are responsible for reviewing submitted artwork, instructions, and design specifications before approving an order.
Where applicable, Digitize4You may provide a design preview or production sample for approval.
Once a customer approves a design, production or final processing may begin.
Corrections required because of an error made by Digitize4You will be reviewed and addressed without additional charges.
Requests for significant design changes, new artwork, different specifications, or modifications beyond the original agreement may incur additional charges.
For physical patches, changes requested after production approval may result in additional costs or delays.
7. Turnaround and Delivery Times
Estimated turnaround times depend on the service, design complexity, workload, and order requirements.
For most embroidery digitizing orders, our estimated standard turnaround time is approximately 6–8 business hours.
Rush services may be available with estimated completion times of approximately 3–4 hours, subject to availability and confirmation.
These timeframes are estimates and are not guaranteed unless expressly agreed upon in writing.
Delays may occur due to revisions, incomplete instructions, customer approval requirements, technical issues, or circumstances beyond our control.
8. Custom Physical Patches
Custom patch orders are manufactured according to the specifications agreed upon with the customer.
Production may begin after:
- Full payment has been received.
- Design details and customization requirements have been confirmed.
- Required artwork or production samples have been approved, where applicable.
Digitize4You operates through production and fulfillment facilities located in India, Indonesia, and Pakistan.
The production and shipping location will depend on product availability and operational arrangements.
Shipping charges are calculated separately based on destination, parcel weight, courier rates, and shipping method.
Customers are responsible for providing accurate shipping information and ensuring that someone is available to receive the shipment.
9. International Shipping, Customs and Duties
International patch shipments may be subject to import duties, customs charges, tariffs, taxes, and other fees imposed by the destination country.
Customers are responsible for applicable import charges unless otherwise agreed upon in writing.
Digitize4You is not responsible for delays resulting from customs inspections, clearance procedures, courier disruptions, or unpaid import charges.
Tracking information will be provided when available.
Delivery estimates may vary depending on the destination, shipping provider, customs clearance, and other circumstances outside our control.
10. Refunds and Cancellations
All refund and cancellation requests are handled in accordance with our separate Refund Policy.
Because our digital services and custom patches are made according to individual customer requirements, refund eligibility depends on the circumstances of each order.
Customers may request cancellation before work or production begins.
Once customized work has been completed, delivered, or physical production has started, refunds may be limited or unavailable, subject to our Refund Policy and applicable consumer protection laws.
Please review our Refund Policy before placing an order.
11. Intellectual Property and Copyright
Customers retain responsibility for ensuring that they have the necessary rights, licenses, and permissions to submit artwork, logos, trademarks, and other designs to Digitize4You.
By submitting artwork, customers confirm that they are authorized to request its reproduction, modification, digitizing, or vectorization.
Customers are responsible for any intellectual property disputes arising from unauthorized use of submitted materials, to the extent permitted by applicable law.
Digitize4You retains ownership of its website content, branding, original graphics, text, design elements, and other proprietary materials unless otherwise agreed in writing.
Customers may use completed artwork and deliverables for the purposes agreed upon when placing their orders, subject to any applicable third-party intellectual property rights.
12. Customer Responsibilities
Customers agree to:
- Provide accurate contact, billing, and delivery information.
- Submit clear artwork and complete design instructions.
- Confirm required dimensions, placements, and file formats.
- Review previews and samples before approval.
- Make payments within the agreed timeframes.
- Use delivered files and products lawfully.
- Avoid submitting unlawful, infringing, or unauthorized content.
Digitize4You is not responsible for issues caused by incorrect customer instructions, unsuitable source artwork, incompatible equipment, or unauthorized modifications made by third parties.
13. Website Use and Prohibited Activities
Customers agree not to:
- Use our website for unlawful activities.
- Attempt unauthorized access to our website, servers, or customer accounts.
- Upload malicious software, harmful files, or malicious code.
- Interfere with website functionality or security.
- Copy, reproduce, or distribute website content without authorization.
- Submit fraudulent orders or misleading information.
- Use our services to reproduce content that violates applicable laws or third-party rights.
We reserve the right to restrict access, suspend accounts, or decline services where misuse or suspicious activity is identified.
14. Privacy and Confidentiality
Your use of our website and services is also governed by our Privacy Policy.
We collect and process customer information as described in that policy to manage orders, provide services, process payments, and communicate with customers.
We take reasonable steps to protect customer information and submitted artwork from unauthorized access or disclosure.
For additional information about how we handle personal information, please review our Privacy Policy.
15. Limitation of Liability
To the extent permitted by applicable law, Digitize4You shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services.
We are not responsible for:
- Problems caused by incorrect customer-provided instructions.
- Equipment or software incompatibility.
- Production issues resulting from modifications made by third parties.
- Courier delays or customs-related disruptions.
- Temporary website interruptions or technical failures beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
16. Force Majeure
Digitize4You shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.
These circumstances may include natural disasters, extreme weather, power outages, internet disruptions, government restrictions, labor disputes, courier interruptions, public emergencies, or other unforeseen events.
We will make reasonable efforts to resume affected services as soon as practical.
17. Changes to These Terms
Digitize4You reserves the right to update or modify these Terms & Conditions at any time.
Updated terms will be published on this page with a revised Last Updated date.
Continued use of our website and services after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.
18. Governing Law
These Terms & Conditions shall be interpreted in accordance with applicable laws and regulations governing the business and the relevant customer transaction.
Any disputes will be handled by the competent courts or authorities having jurisdiction, subject to applicable consumer protection laws.
19. Contact Information
If you have questions regarding these Terms & Conditions, orders, payments, or our services, please contact us:
Digitize4You Support Team
Email: info@digitize4you.com
Phone: +1 (209) 232-1010
Website: https://digitize4you.com/
Office Hours: Monday through Friday, 9:00 AM–5:00 PM California time.
We are closed on Saturdays and Sundays.
Thank you for choosing Digitize4You. We appreciate your business and look forward to serving you.